Charges, interest & transparency

Savings & deposits

  • Fees and cycles are on your tariff sheet.
  • Early withdrawal rules are on your term certificate.
  • Dormancy notices before legal steps.

Credit products

  • How our loan lines map to your activity—commerce, transport, agriculture and more—is on the loans detail page.
  • Total loan cost includes interest, fees and required insurance.
  • Salary loans follow payroll timing in your covenant.
  • Penalties after the agreed grace window.

Payments corridor

  • *182*4*2# and partner-channel fees as disclosed at signup.
  • Forex spreads per published desk board.
  • Outage refunds per scheme rules and ticket refs.
FAQ

Fees customers ask about first

On your signed loan worksheet and amortisation schedule.
Only with notice required by rule; signed contracts stay until renewal.
Bring date, channel and narration—we trace and revert per policy.
Yes—on request for audit or legal use.